Bank chiefs have apologised to a young woman after they refused to let her open a bank account, because her forms were written in Welsh.
19-year-old Catrin Hedges was told to "get a copy in English" after trying to open a Lloyds student account with her official acceptance letter in Welsh from Bangor University.
Staff at the branch in Swansea claimed it was company policy to reject documents not written in English - but the bank now says it was an "error".
Miss Hedges' father Mike - a member of the Welsh Assembly - called it "completely unacceptable."
The Labour AM said:
In a response on Twitter to Mike Hedges AM, Lloyds bank apologised in Welsh for the mistake. The bank also confirmed they do accept Ucas offers in the Welsh language and will make employees 'aware of the correct guidelines'.
David Williams, from Welsh language campaign group Cymdeithas yr Iaith, said:
A spokesman for Lloyds Bank said: