1. ITV Report

Man told to leave Home Bargains store in Llandudno because of bull mastiff assistance dog

A man who says he 'can’t be parted' from his bull mastiff assistance dog claims he was told to leave a shop for taking him into the shop.

Dean Bennett and his bull mastiff terrier Jack.

Dean Bennett suffers from severe anxiety and depression and says he showed a manager at Home Bargains a letter from his doctor which said he could have his dog with him.

But the 38-year-old says he was still made to leave the store in Llandudno after being told dogs weren’t allowed.

Although I handed the manager the letter from my doctor, she didn’t read it properly. I think she judged my dog, as she thought a bull mastiff terrier couldn’t be an assistance dog.

– Dean Bennett

Mr Bennett, of Pensarn, Abergele, Wales, said he wants to highlight the issue in the hope it won’t happen again.

I’ve never had a problem before in Llandudno. I’ve suffered from deep depression and anxiety for years because I come from an abusive and violent childhood. I’ve had Jack for eight years – without him I think I would be dead. I can’t be parted from him. When I’m down, he picks me up. He keeps me going. I’m telling my story because what happened wasn’t right and it could happen to someone else. I really hope it doesn’t, as it has set me back.

– Dean Bennett
Home Bargains say they are investigating the incident.

Guide dogs and assistance dogs are welcome in all of our stores. We are currently investigating this incident and will update Mr Bennett in due course.

– Home Bargains Spokesperson

Under the current law, guide dog and assistance dog owners have rights under the Equality Act 2010.