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Cardiff restaurant slammed for sharing personal details of customer who didn't show up

Bully's Restaurant on Romilly Crescent. Credit: Google Maps

An independent restaurant in the Pontcanna area of Cardiff has been criticised for sharing the personal details of a potential customer on Twitter.

The restaurant Bully's said the customer did not show up after making a reservation.

It has since removed the Tweet, which included the customer's name, email address and phone number.

Emily Quinlan, from Merthyr Tydfil, said that her details were shared with Bully's 9,000 followers.

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Bully's has now apologised for the Tweet, saying it was "fuelled by emotion", but public opinion is still divided.

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Bully's owner, Russell Bullimore, says the restaurant loses about 12 people a week who book, which is around £40 per person. He says this can add up to £50,000 a year.

You take bookings and try and call them back and sometimes you get them and sometimes you don't.

The table of six no-show last night - I rang them and they said I cancelled on Wednesday.

I know every person who has called, and if they are cancelling I thank them for ringing in time. I am constantly checking my phone, my emails. My phone currently has more 'no-shows' listed than actual friends.

Out of everyone who doesn't show what percentage of them has a life problem?

It's common courtesy, lots of them probably have a hangover or can't be bothered or have gone somewhere else. Not all people do. But people used to be more courteous to each other.

– Russell Bullimore, Bully's owner