A family whose baby died shortly after birth has spoken about their devastation at losing a child and not having their concerns listened to.
A report has detailed how Ellen James, from Haverfordwest, raised multiple concerns during her pregnancy and when in labour at Glangwili hospital in Carmarthen but that these "were dismissed by medical staff".
Hywel Dda health board has apologised.
Mrs James said that ever since the death of her baby, Callum, she and her husband Chris, have been fighting to get answers. She said: "We feel that if we hadn't fought the way we did, we still wouldn't know [what happened]. I've had to go through every painstaking details to find answers."
Mrs James added she was 'heartbroken':
The Wales Public Services Ombudsman upheld Mrs James's complaint that:
- There had been failures to monitor the Callum’s development during pregnancy and labour and to provide Mrs James with a birthing plan
- There had been a failure to respond to Mrs James's concerns about unusual pains during labour.
- Following Callum's birth, there had been a failure to conduct necessary tests. There had been a delay in Callum seeing a paediatrician and receiving treatment
- There was a failure to conduct a full investigation into the cause of the Callum’s death which resulted in Ellen and her husband being given different reasons for Callum's death.
- The Health Board failed to adequately respond to Mrs James's complaint about the different explanations she was given
- Callum's death was incorrectly registered as a “stillbirth”
Responding to the report, Public Services Ombudsman for Wales, Nick Bennett, said there was a lack of 'ownership and consistency':
Hywel Dda University Health Board’s Chief Executive, Steve Moore, apologised for their 'failings':
Watch our report here: