Complaints made to the Ombudsman about Welsh NHS bodies hit a record high last year.
The Ombudsman's Annual Report and Accounts for 2017/18 has revealed complaints against NHS bodies, including health boards, trusts, GPs and dentists, have increased by 7% on the previous year.
Complaints about Abertawe Bro Morgannwg University Health Board have risen by 29% and Aneurin Bevan University Health Board has risen by 34%. The number of complaints about Betsi Cadwaladr University Health Board fell by 3% but it still generated 186 complaints, the highest number of any health board in Wales.
The Welsh Government says the number of complaints made in relation to the number of patients treated is "very small" - but says all complaints are taken "very seriously".
Ellen James, from Haverfordwest, approached to the Ombudsman after her baby died. She raised multiple concerns during her pregnancy and when in labour at Glangwili General Hospital in Carmarthen but these "were dismissed by medical staff". The Ombudsman upheld her complaint.