A Swansea mum who was scammed out of nearly £1,000 has spoken about her experience to warn others.
Dispelling the myth that fraudsters only target the elderly and the vulnerable, the mum, who is in her mid-thirties and has been named 'Sarah' as she is too frightened to be identified, has warned how she was caught off-guard by a caller who was persistent, convincing and who preyed on her fears.
Scared about the prospect of being taken away from her children, Sarah contacted what she believed to be HMRC on the number she was given.
Sarah drove to her nearest branch to draw out the money demanded.
After depositing the money at the bank, the caller then insisted that any proof of the transaction was posted to him.
South Wales Police is currently investigating Sarah’s case, and she was eventually able to get back the money she had lost.
Officers have issued the following advice to anyone who is contacted by a possible fraudster:
- Obtain details of caller – including name, rank, collar number and station if they claim to be police officers
- Note any contact details from caller display or via 1471 after the call has concluded
- Terminate the call advising you will contact the force control room directly to confirm their identity and be put through to them internally
- Ring a family member first to ensure the line has disconnected from the initial caller
- If anyone calls at your address following on from this communication, call 999.
- Provide any details of bank cards, account numbers, financial circumstances or personal details
- Agree to make purchases or obtain funds from accounts to hand over to couriers
- Hand over your bank cards or account paperwork.