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Bank service for people with 'life-threatening conditions' coming to Wales

A bank service for people affected by life-limiting or life-threatening conditions will be tested in North Wales.

Credit: PA

The specialist support service was first launched in October 2015 by Nationwide Building Society in partnership with Macmillan Cancer Support.

The extended service will be rolled out to branches in North Wales and areas of north west and south west England.

The range of support could include mortgage payment holidays, reduction or removal of interest on the customer's credit card, or help with claiming on a critical illness policy.

Nationwide's specialist support service is proof that the banking industry has a vital role in helping to minimise the financial impact of a cancer diagnosis and other illness.

It's great the service is being expanded to help other vulnerable customers who will benefit from having specialist support.

– Lynda Thomas, Chief Executive of Macmillan Cancer Support

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  1. Catherine Peel

10 things you can do to protect your identity

Worried about how to protect yourself from nuisance calls, spam text messages, emails, identity theft and online fraud?

Hacking, phishing scams and identity fraud are all on the rise. Credit: ITV Cymru Wales

Here's some advice from our experts:

  • Change your passwords regularly.
  • Use different passwords for different sites.
  • Use complicated passwords which do not consist of dictionary words - try remembering a sentence, use the first letters of each word and add something relevant to the site you are using. For Example; I Like Eating Ice Cream In The Sun ITV = ILEICITSitv - add numbers too if you like.
  • Try to limit the amount of information that you give. Use a nick name, use your dates with dates of birth unless it’s for legal reasons, just put a different date of birth in. Try to confuse the system.
  • Make sure you 'tick' or sometimes 'untick' those pesky boxes to make sure your details aren't passed on without you knowing.
  • Register with the Telephone Preference Service (TPS) to stop all those unwanted calls and text messages. This is free and works for both mobiles and landlines - For more information visit: The Information Commissionner's Office website
  • Report any unwanted text messages and nuisance calls to the ICO - but do check their website as what constitutes 'something to complain about'.
  • Make sure any old devices are completely destroyed if you don't want them anymore.
  • If you do want to sell them on or give them to charity or a recycling company make sure you encrypt the phone before going ahead with the factory reset. And always consult an expert to make sure you are fully safe to pass on that device. - Data wiping companies can be found online.
  • Stay up to date with all the latest scams simply by visiting Get Safe Online and Action Fraud regularly.

People don’t have to be victims, they can actually take some control themselves.

They can make sure they are aware of what the scams are out there, they can put all the protection on their laptops, on their PCs on their tablets and on their mobile phones to make sure that they are not giving away to the criminals, the information that the criminals are going to use to defraud you.

– Tony Neate, CEO Get Safe Online

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