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The Ombudsman has recommended that the Welsh Ambulance Service should apologise to the families who complained, and pay them compensation. Both of the men who ambulances were called for later died in hospital, although no direct link to the ambulance response times has been made.
Complaints made by two families about the time it took for ambulances to attend 999 calls have been upheld by the Public Services Ombudman for Wales, Peter Tyndall. He found that that ambulances from outside the NHS boundaries were available to attend both incidents, but weren't deployed.