Ambulance responses 'too slow'

The Welsh Ambulance Service has apologised to families after two incidents of ambulances failing to arrive to emergency calls on time.

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Ambulance Service: working to improve response to calls

The Ombudsman has recommended that the Welsh Ambulance Service should apologise to the families who complained, and pay them compensation. Both of the men who ambulances were called for later died in hospital, although no direct link to the ambulance response times has been made.

We acknowledge and accept the Ombudsman's report and extend our deepest and sincerest apologies to both families involved in these cases. The Trust has developed detailed plans to address the recommendations outlined. The Trust recognises the improvements it is required to make and is committed to deliver high quality and clinically safe services for patients across Wales in partnership with Health Boards. The way in which the Trust responds to incidents has and is being developed further to ensure every effort is made to respond to the most serious and life threatening cases first.

– Welsh Ambulance Service spokesperson

Nearby ambulances were available

The Ombudsman found that ambulances from nearby divisions weren't sent Credit: ITV News Wales

Complaints made by two families about the time it took for ambulances to attend 999 calls have been upheld by the Public Services Ombudman for Wales, Peter Tyndall. He found that that ambulances from outside the NHS boundaries were available to attend both incidents, but weren't deployed.


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