Patients satisfied with NHS

A survey shows a high level of satisfaction with the Welsh NHS but petitioners show the strength of opposition to proposed changes.

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  1. Nick Powell

A&E lags behind in health survey

There's high satisfaction with the NHS in Wales, according to survey results published today. But 16% of patients are not satisfied with their treatment in Accident and Emergency departments and nearly a third of patients find it difficult to get a convenient appointment to see their GP.

  • 97% treated with respect by their GP
  • 95% treated with respect in hospital
  • 92% satisfied with the care in hospital
  • 84% satisfied with A&E treatment
  • 31% found getting a convenient GP appointment 'difficult'

Satisfaction with the health service in Wales is high, and well above the European average. It is heartening to hear the vast majority of people say they were treated with dignity and respect by the NHS in Wales. The survey results reinforce the need for the work underway to address areas where satisfaction is not as high as we’d like it to be. The Welsh Government has made it a priority to improve access to GP services, and recent statistics show we are making progress, with 9 out of 10 GP practices in Wales now offering early evening appointments.

– Health Minister Lesley Griffiths AM

The survey results are based on 3,500 interviews across Wales. The Minister made no comment about the figure for satisfaction with A&E, which is likely to be radically reorganised in many parts of Wales under proposals from the local health boards.

Today the Assembly petitions committee considered demands signed by more than 6,000 people opposing plans for A&E and other services in Bridgend, Llantrisant and Llanelli. There was also a petition from Barry, claiming that staff shortages mean the minor injuries unit closes early.

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