Nuisance calls debate

The Vale of Glamorgan MP Alun Cairns has called a debate on the problem of nuisance calls. Ofcom research says that 71% of people got a live marketing call during a six-month period last year.

MPs debate new laws to tackle 'irritating' nuisance calls

For pensioner George Haynes, unsolicited marketing calls are as unwelcome as they are unwanted.

He regularly receives calls from companies selling things like insurance or offering compensation, and has been known to receive up to nine calls a day.

He's not alone - figures show almost three-quarters of landline customers have had a call from a marketing salesperson, and almost half of us have been on the receiving end of an automated 'silent' call.

Today MPs debated whether new laws are needed to crack down on so-called 'nuisance calls' - as Ian Lang reports.

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Telephone Preference Service: What does it do?

The Telephone Preference Service (TPS) is the official opt-out register which allows people to state that they do not wish to receive unsolicited sales or marketing calls.

  • It is free to register your landline or mobile number with the TPS.
  • It is a legal requirement that organisations including charities, the voluntary sector and political parties do not make such calls to TPS-registered numbers without consent.
  • Most legitimate companies adhere to the TPS register.

However:

  • Some companies flout the law and continue to contact people registered with the TPS.
  • It is unable to take enforcement action against companies complained about.
  • It CAN pass complaints to the Information Commissioners Office, which has the power to enforce fines of up to £500,000.

You can register your landline or mobile number with the Telephone Preference Service by visiting www.tpsonline.org.uk

'Irritating to say the least': your views on nuisance calls

You have been getting in touch with your experience of nuisance calls, on Twitter and on our Facebook page.

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@itvwales clearly the no cold call zones are not working. Phone companies need to implement an opt-out system to everyone who wants it.

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@itvwales Several times a day. The TPS regulations should be used to fine them & put them out of business. They sneer if I mention TPS :-(

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@itvwales our answer machine says"any nuisance/sales calls, please delete our number from your database"we don't answer our phone-its wrong

Caroline Harry on Facebook: I have caller ID on my phone. If I don' t recognise the number I don't answer. If its important they can leave a message and I call back.

Janey Stevens on Facebook: Nuisance calls happen everyday, at least three times a day and more sometimes...some are silent, some are those wretched recorded messages, some are people trying to sell something...it is irritating to say the least.

Geoff Owen on Facebook: The annoying ones are the automated messages. I'm sorry if you're going to phone me, actually get a human to call me and not play a tape at me.

Here's how you can get in touch:

Email - wales@itv.com

Twitter - @itvwales

Facebook - ITV Wales

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MP calls for action over nuisance calls

Research from Ofcom suggests that 71% of people received at least one live marketing call during a six-month period last year. Credit: PA

A South Wales MP has called a debate today on the problem of nuisance phone calls.

Vale of Glamorgan MP Alun Cairns says many of his constituents are plagued by the calls, which range from attempts to sell you something you don't want or need, to an offer of compensation for an accident you have not had.

He wants action to clarify who is responsible for dealing with nuisance calls, and crack down on companies which offend most often.

At the moment responsibility is split between Ofcom, the Information Commission and the phone companies.

He wants to see a code of conduct to close off loopholes found by companies, such as speaking to people using the Telephone Preference Service by saying they are surveying them, rather than selling to them.

He is also calling for a solution to crack down on companies registered abroad making calls.