NHS Wales staff survey

Results of the latest NHS Wales staff survey are published today. The survey of over 22,000 staff found that more than eight in 10 staff say they are happy to go the extra mile at work, but concerns were also raised about the service.

Health Minister: 'Mixed results' from NHS staff survey

Wales' Health Minister says the results of the latest NHS Wales staff survey are 'mixed'.

Mark Drakeford AM told ITV News: "It has some very good things in it indeed - but at the other end of the spectrum there are concerning findings."

He added: "My message is that we take the survey seriously, we expect it to be listened to and we expect it to be acted upon."

NHS Wales survey not all good reading

  • 55% of employees who responded say there aren't enough staff for them to do their jobs properly
  • Nearly a quarter of midwives (23%) who responded say that they have moved from their own clinical area to another, where they have not felt confident or competent to work
  • A third of employees (33%) who responded say they have been injured, or felt unwell as a result of work related stress
  • Only 19% of employees who responded agree that senior managers will act on the results of this survey. The survey says this indicates a lack of trust in senior managers.


Survey 'essential tool' in assessing health services

The Royal College of Nursing Wales welcomed the results, describing the survey as an "essential tool" to assess pressures on health services.

We have pushed long and hard to get the NHS Survey in Wales reinstated, after it was abandoned some years ago. We see the survey as an essential tool for assessing the pressures within our health services across Wales, as perceived by staff working on the front line.

It is a credit to the Welsh Government that they have reinstated the survey and that are prepared to publically share its findings.

Although the headline findings are in many respects positive, close reading of the national report indicates an NHS in Wales that is under significant pressure. It is apparent that frontline clinical staff are bearing the burden of that pressure.

This survey will only be of benefit to the NHS and the patients it serves if action is taken to address the real issues that the results of the survey highlight. The RCN in Wales has played a lead role in shaping and overseeing this survey.

– Peter Meredith-Smith, RCN Wales

Health Minister: Dedication of NHS staff 'shines through'

Health Minister Mark Drakeford said the NHS's biggest asset is its staff.

Shining through the survey results is the dedication and commitment of staff to go the extra mile in caring for their patients.

It is also encouraging that the majority of staff recognise that change in their organisation is necessary - it means that those at the coalface recognise that the NHS cannot stand still if it wants to improve.

However, the finding that only one in five believes change is well-managed shows the NHS has some work to do to involve staff more in decision-making processes.

On patients safety, there is evidence of a growing culture of openness and transparency.

Almost nine in 10 staff who witnessed an error said that it was reported, and four in five agreed that their employer encouraged staff to report such incidents.

The survey's findings also make clear that there are a number of areas where we need to improve.

– Mark Drakeford AM, Health Minister

Only 52% of NHS staff would be happy with available care for a family member

More than 22,000 NHS Wales staff took part in the survey Credit: Barry Batchelor/PA Archive/Press Association Images

The majority of NHS staff in Wales are happy to go the extra mile and feel their role makes a difference to patients, according to a new survey.

Results of the annual NHS Wales staff survey are being published by Health Minister Mark Drakeford today. Around 22,000 of the 83,000 NHS Wales staff responded to the survey.

The survey found:

  • 88% agreed they are trusted to do their job

  • 86% are happy to go the extra mile at work

  • 82% feel their role makes a difference to patients

  • 79% agree they get support from colleagues

  • 78% agree their employer encourages them to report errors or near misses

It also found:

  • Only 52% of staff said that they'd be happy with the standard of care provided if a friend or relative needed treatment
  • 20% agreed change is well managed

  • 19% agreed senior managers would act on the survey results

  • 21% agreed communication between senior management and staff is effective

  • 22% agreed senior managers try to involve staff in important decisions