FGW 'to reduce' announcements

First Great Western says will look into reducing their announcements on trains, after research found passengers don't listen to them.

Meridian

FGW staff to be retrained

Repetitive on board announcements on trains in the Thames Valley will be scrapped after years of passenger's complaints.

First Great Western are retraining one thousand staff to keep their messages to the point after the company's research showed their excessive guard announcements were causing customers to switch off.

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