The quality of urgent care services - like accident and emergency departments - is deteriorating in Wales, according to a report by the Auditor General for Wales.
The findings do point to recent improvements but highlight people's confusion about which services to access, the worsening problems of overcrowded A&Es and backed up ambulances waiting to unload patients, and a continuing doctor recruitment problem.
We will carefully consider the Wales Audit Office report which makes some sensible recommendations for all concerned with the delivery and governance of our unscheduled care system.
There are clear opportunities for improvement and we are encouraged to note that much of the work is already underway as part of the National Work Programme for Unscheduled Care, which is being led by NHS Wales chief executives.
The report articulates the complexity of the unscheduled care system, and resolving the challenges described will require all key partners in hospitals, primary care, and local authorities to work creatively and robustly at a local and national level to ensure that we see sustainable improvement.