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The quality of urgent care services - like accident and emergency departments - is deteriorating in Wales, according to a report by the Auditor General for Wales.
The findings do point to recent improvements but highlight people's confusion about which services to access, the worsening problems of overcrowded A&Es and backed up ambulances waiting to unload patients, and a continuing doctor recruitment problem.
Sarah Hibbard reports.
There has been "a general deterioration" in health services for patients in Wales who require unscheduled medical treatment.
That's according to an audit report out today.
The Auditor General for Wales blames rising demand, workforce challenges and problems with patient flow in hospitals.
But the report says the most recent data shows some encouraging improvements, which now need to be sustained.