NHS complaint report

Welsh MP Ann Clwyd says she hopes the Welsh Government will learn from her review of the way complaints are handled by the NHS in England.

Latest ITV News reports

Advertisement

Health Minister rejects Clwyd call for hospitals inquiry

The Welsh Health Minister, Mark Drakeford, says he will 'reflect' on the recommendations in Ann Clwyd's report on the complaints system in the English NHS. He says her report will make 'a valuable contribution' to Welsh Government plans.

But he's rejected her call for a Keogh-style inquiry into Welsh hospitals with higher-than-average mortality rates, saying 'an inquiry is not the best way forward.'

Ann Clwyd’s Review relates to the complaints system in NHS England hospitals, but it does have relevance to NHS Wales. We will reflect on the recommendations, and I am sure that it will make a valuable contribution to our thinking. I have met with Ann Clwyd to discuss healthcare in Wales and hear her concerns. I am grateful to Ann for keeping in touch during her inquiry.

Earlier this year we published 'Delivering Safe Care, Compassionate Care' which sets out the Welsh Government's response to the Francis inquiry. Whilst the vast majority of patients continue to receive good care, we must ensure that the processes we have in place to raise concerns are effective, accessible and something that everybody can understand – and which do lead to improvements.

It is now two years since we introduced ‘Putting Things Right’ which includes complaints handling, for the NHS in Wales. It is timely to take a look at how well they are working. I will make a statement to Assembly Members on how we propose to do this.

In terms of calls for a Keogh-style inquiry into the NHS in Wales, it is timely to look at how things are working. The best way to do that is currently under consideration. An inquiry is not the best way forward.

– Mark Drakeford AM, Health Minister

Calls for NHS Wales inquiry: We want your views

MP Ann Clwyd has called for an inquiry into patient complaints about the NHS in Wales. Credit: PA

Ann Clwyd has called for an investigation into high mortality rates in Welsh hospitals. The Cynon Valley MP has published her report into the way complaints int the NHS in England, calling for a 'revolution' in the way patients' concerns are dealt with.

She says she's 'confident' that the Welsh Government will want to follow some of her recommendations.

We are asking you: Do we need an inquiry into the NHS in Wales, and if so what will it achieve? And tell us your experiences of the NHS both good and bad.

Contact us on:

Email: wales@itv.com

Facebook: www.facebook.com/itvnewswales

Twitter: www.twitter.com/ITVWales

Welsh Government shouldn't 'stick its head in the sand' over NHS complaints say Lib Dems

Welsh Liberal Democrat leader Kirsty Williams has urged the Welsh Government to take the findings of Ann Clwyd's report seriously and not 'continue to stick its head in the sand.'

This review happened because the Coalition Government took Ann Clwyd’s harrowing story about the treatment of her husband seriously. Despite his mistreatment being in a Welsh hospital, the Coalition acknowledges that these problems are UK wide. Yet what has the Welsh Labour Government done? Nothing. Their inaction has been shameful.

While the Coalition Government is acting to improve health care in England, the Welsh Labour Government continues to pretend all is well. Things won’t improve until the Welsh Labour Government acknowledges the sheer scale of the problems our NHS faces.

Ann Clwyd has explicitly said that that Wales is behind in ‘every instance’. If even one of Labour’s own MPs is saying this, surely the Welsh Labour Government should start listening.

– Kirsty Williams AM, Welsh Liberal Democrat leader

Advertisement

Conservatives welcome Ann Clwyd's inquiry call

The Welsh Conservatives have welcomed Ann Clwyd's call for an inquiry into Welsh hospitals with higher-than-average mortality rates. They say her call backs their own demand for an investigation similar to one led by Sir Bruce Keogh in England.

Opposition Leader Andrew RT Davies said:

Ann Clwyd is a well-respected campaigner on standards in our NHS and I welcome her support for a Keogh-style inquiry into the Welsh NHS.

Successive reports of failings in NHS care, C-Difficile outbreaks, worsening waiting times all deserve thorough investigation and the way to do that is though an independent inquiry.

Patients deserve the highest levels of care and NHS staff deserve to work in conditions with the resources to reasonably deliver those standards.

You cannot put a price on a life and I hope these calls will encourage Carwyn Jones to revise his original rejection of a Keogh-style inquiry on cost grounds

– Andrew RT Davies AM, Opposition Leader

'I don't think we should be waiting in Wales for the next scandal ' says Ann Clwyd

Ann Clwyd has called for an investigation into high mortality rates in Welsh hospitals similar to the Keogh Inquiry for England. The Cynon Valley MP has published her report into the way complaints int the NHS in England, calling for a 'revolution' in the way patients' concerns are dealt with.

She says she's 'confident' that the Welsh Government will want to follow some of her recommendations and says she's had regular meetings with the Welsh Health Minister. She's also due to meet the First Minister next week.

But she says she hopes there'll be 'something similar to Sir Bruce Keogh's review in England' which investigated 14 hospitals with high mortality rates. She told our Political Editor Adrian Masters that high mortality rates are 'a smoke signal for something that's wrong.'

Clwyd hopes Welsh Govt will learn from her report

Cynon Valley MP Ann Clwyd says she hopes the Welsh Government will learn from her review of the way complaints are handled by the NHS in England. She's published her report calling for 'a revolution' in the way the concerns of patients and their families are dealt with.

Ms Clwyd says she's met the Health Minister on 'several occasions' and as recently as last week. She's also due to meet the First Minister next week.

NHS complaints report due

The long awaited report by Welsh MP Ann Clwyd into how complaints are handled in the NHS will be published later. The Prime Minister asked her to conduct the review earlier this year after she spoke emotionally about the treatment her husband received in a Welsh hospital.

Although the focus of the report is on the NHS in England, Ann Clwyd has received a number of stories about the NHS in Wales. The Welsh Government is likely to face pressure to fall in line with Mrs Clwyd's recommendations.