The family of a toddler who had to wait five hours in A&E with a serious head injury have received an apology.
Haydn Valentine's parents claim they were moved from ward to ward at Wrexham Maelor Hospital because of a lack of staff - and told by nurses that there hadn't been a doctor available for most of the day.
There are warnings that these sorts of delays could happen more often, as Ian Lang reports.
A health board has apologised to the parents of a young boy who had to wait five hours to be seen at A&E following a serious head injury.
Brian and Nicky Valentine told ITV News they feel let down by the service their son experienced at Wrexham Maelor Hospital. Betsi Cadwaladr University Health Board says it's looking into their concerns.
"The child was obviously very distressed" said Brian Valentine.
"There was very, very little attention off any of the a&e nurses or staff. It was just appalling."