Health board apology after injured child's wait for treatment

A health board has apologised to the parents of a young boy who had to wait five hours to be seen at A&E following a serious head injury.

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Health board apology after injured boy waited five hours to be seen at Wrexham Maelor Hospital

The family of a toddler who had to wait five hours in A&E with a serious head injury have received an apology.

Haydn Valentine's parents claim they were moved from ward to ward at Wrexham Maelor Hospital because of a lack of staff - and told by nurses that there hadn't been a doctor available for most of the day.

There are warnings that these sorts of delays could happen more often, as Ian Lang reports.

Betsi Cadwaladr Health Board 'very sorry' over injured child's wait for treatment

Betsi Cadwaladr University Health Board says it's "very sorry" that Haydn Valentine had to wait five hours to be seen at A&E.

This is not the way we expect children to be cared for in the emergency department and we are looking into the concerns raised by Mr Valentine.

All patients are thoroughly assessed after they have arrived in the department. Those needing immediate urgent care are given priority, which at busy times may delay treatment for others.

– Betsi Cadwaladr University Health Board

The spokesperson added that they've encouraged Haydn's father to contact them directly.

Our staff work hard to ensure that patients get the care they need, and at busy times they may have to concentrate on treating seriously ill patients in other areas of the emergency department.

Medical staff were on duty in the department throughout last Tuesday, and were making sure that they continually prioritised patients according to their clinical need.

– Betsi Cadwaladr University Health Board

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Health board apologises after child waited five hours at Wrexham A&E with head injury

A health board has apologised to the parents of a young boy who had to wait five hours to be seen at A&E following a serious head injury.

Brian and Nicky Valentine told ITV News they feel let down by the service their son experienced at Wrexham Maelor Hospital. Betsi Cadwaladr University Health Board says it's looking into their concerns.

"The child was obviously very distressed" said Brian Valentine.

"There was very, very little attention off any of the a&e nurses or staff. It was just appalling."

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