Every 30 seconds police take a call about domestic violence - but today two of Wales' police forces have been criticised by the official inspectorate for the way they handle domestic abuse.
HMIC says Gwent Police is failing to minimise the risk to victims because the force doesn't have the right systems in place.
The report also says the service provided by North Wales police is inconsistent.
Rachel Williams from Newport was shot in the leg by her abusive partner. She says she's tired of hearing things will change - as Carole Green has been finding out.