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Independent Police Complaints Commissioner for Wales Jan Williams told ITV News there was a 'consistent thread' of low level performance in the force. She said Charmaine's first report was not taken seriously effort.
It's not the first time South Wales Police has been criticised for the way it handle incidents of domestic abuse. But the largest police force in Wales says it's changing. Our Correspondent Carole Green reports.
Welsh Women's Aid says that while it recognises that some steps have already been taken by South Wales Police to strengthen domestic abuse responses, more lessons need to be learned moving forwards.
The organisation, which helped Charmaine Lewis following the attack, says it was 'extremely concerned' by the IPCC's findings.
South Wales Police says it is has provided the IPCC with a 'comprehensive response' to its investigation, setting out the actions that the force intends to take. It says it hopes that through the IPCC it has been able to start to 'rebuild some level of trust and confidence with the victim.'
The force says that as a result of the IPCC investigations, an officer is facing misconduct proceedings and performance failings with three police staff and a further officer are being addressed.
An Independent Police Complaints Commission investigation has found that a woman, who was hospitalised after being attacked by her partner with a claw hammer, was let down by a 'consistent thread of low level performance' by South Wales Police officers and members of staff.
The investigation found that the force failed to access, and to process, relevant information appropriately, and did not make the woman aware of the risks that the man - who was a registered sex offender with a record of violence - presented to her and her young children.
Latest ITV News reports
Charmaine Lewis, whose partner attacked her with a claw hammer, says she begged South Wales Police for help.