- 3 updates
People across Wales have been affected by a massive backlog of applications in applying for passports.
Kelly Ladd from Cardiff paid almost £400 in order to get her passports by special delivery. They eventually arrived on the morning they were due to leave.
She says it almost ruined her family holiday.
Overseas passport applicants will be offered a 12 month extension while travelers with an urgent need to go abroad will have their passport applications fast-tracked free of charge, the Home Secretary Theresa May has said.In a statement to the House of Commons, she announced:
- People with an urgent need to travel abroad will have their passport applications fast-tracked free of charge
- Overseas applicants would also be offered a 12 month extension
- Two reviews - the first to ensure the passport office is working efficiently as possible, while the second will consider whether HMPO's agency status should be removed
Home Secretary Theresa May has responded to an urgent question from Labour in the House of Commons by saying there was no "big bang" solution to tackle delays in issuing passports. She said the government would take a "series of measures to address pinch points".
She said there was "no single solution" to address a backlog in applications.
Overseas applicants would also be offered a 12 month extension, alongside a free upgrade for urgent applicants, the Home Secretary said in a statement.
Operations will also be reviewed at the passport office, she added.
Shadow Home Secretary Yvette Cooper tabled the urgent question on passports and told the House of Commons the current situation was a "sorry shambles".