Ambulance timewasters 'putting lives at risk'

The Welsh Ambulance Service is reminding people not to call 999 unless it is a genuine emergency. The service took 31,219 non-urgent calls in the last 12 months.

Live updates

Non-urgent ambulance calls: Woman dialled ‘999’ because she needed lift home

The Welsh Ambulance Service is encouraging people to choose the appropriate service for their healthcare needs after more than 31,000 non-urgent calls were received in the last year.

The calls included:

  • A man who dialled 999 because he had a fly in his ear (Milford Haven, June 2014)
  • A woman who had eaten cherries and felt constipated (Porth, August 2013)
  • A man who had discovered a bruise on his foot (Tywyn, November 2013)
  • A woman who asked whether the green part of a potato was poisonous (Bangor, November 2013)
  • A man with a ring stuck on his finger (Burry Port, June 2014)
  • A woman whose boiler had broken and had no credit to call the gas board (Swansea, October 2013)
  • A woman who dropped a television remote and needed someone to pick it up (Llandudno, December 2013)
  • A woman who didn't have enough money to buy a train ticket (Newport, March 2014)
  • A man with a cotton bud stuck in his ear (Bridgend, August 2013)
  • A mother whose daughter had drunk water from a dog bowl (Swansea, December 2013)
  • A woman who was intoxicated and needed a lift home (St Asaph, April 2014)
  • A woman who needed advice because she had fallen out with her brother (Hereford,November 2013)
  • A man with blisters on his foot(Penmaenmawr, January 2014)
  • A woman with a cast on her leg and wanted it taken off (Tredegar, January 2014)

30,000 non-urgent calls to Welsh ambulance service in last year

The ambulance service advises callers to use NHS direct for minor injuries. Credit: PA

The Welsh Ambulance Service is reminding people not to call 999 unless it is a genuine emergency.

The service says it took 31,219 non-urgent calls in the last 12 months alone.

Of those calls, only 670 required an ambulance, and just three needed a patient to be taken to hospital.

They included a woman who dialled 999 to ask if the green part of a potato was poisonous, and a caller whose daughter had drunk water from a dog's bowl.

The Welsh Ambulance Service says it's working hard to reduce unnecessary hospital admissions, and support care close to patient's homes.

"We don't want to deter anyone from calling 999, but we want them to think twice before they do. Sadly, we still receive a significant number of inappropriate calls that do not require an ambulance response.

"When people misuse the service it means our precious time is being taken away from someone who really does need our help. During peak periods, like the summer, every non-essential call has the potential to delay a response to a serious emergency."

– Richard Lee, Head of Clinical Services

Advertisement

Back to top