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'Improvements made' following hospital complaint

Abertawe Bro Morgannwg University Health Board says it wishes to apologise to Mr B's family for the shortcomings in his care.

There have been considerable changes in the Emergency Department (A&E) at Morriston Hospital over the last two years; including major triage and pain management improvements.The department has increased the numbers of nurses, and further increases in the number of triage nurses are planned shortly. Alongside this, new systems are in place to reduce delays for patients waiting to see specialist teams.

Action has also been taken to ensure all doctors respond to ‘red flags’ which indicate a potentially urgent issue around back pain.

– Abertawe Bro Morgannwg University Health Board spokesperson

Health board apologises after hospital failings

Mr B died at Morriston Hospital in March 2012 Credit: ITV News

The Public Services Ombudsman for Wales has asked Abertawe Bro Morgannwg University Health Board to apologise to the daughter of a patient who died of cancer after it found a number of failings in his care and treatment.

The health board has been found to not have not given the patient, referred to as Mr B, a reasonable standard of personal care at Morriston Hospital in 2012.

Mr B was suffering from cancer when he was taken to hospital in February 2012 with back pains.

His daughter argued that Mr B suffered unnecessarily and died sooner than might have been the case because of the failings by the health board.

The Acting Ombudsman, Margaret Griffiths, recommended that the health board should make a number of recommendations, including paying Mrs A £1500 in recognition of the 'significant distress' its failings caused.

The recommendations also include providing better discharge-related training for its nursing staff members and assess and review the personal care needs of their patients systematically and record the service provision associated with them.

The Health Board has agreed to comply with these recommendations.

Swansea man received 'wholly unacceptable' treatment at Singleton Hospital

The family of a Swansea man who received treatment described as 'wholly unacceptable' while at Singleton Hospital has refused to accept a health board's apology.

It comes on the day Abertawe Bro Morgannwg University Health Board begins regular 'concern clinics' in Swansea, allowing patients and their relatives to meet senior staff with any worries about care.

Dean Thomas reports.

'Concern clinics' launched at Swansea hospital

'Concern clinics' are already held at the Princess of Wales Hospital in Bridgend. Credit: ITV News

Regular 'concern clinics' are being launched in Swansea for patients, families and carers to meet senior staff face-to-face.

Abertawe Bro Morgannwg Health Board already runs similar clinics at the Princess of Wales Hospital in Bridgend.

It's now extending the scheme to include Morriston Hospital, starting this evening. The clinics will allow people to raise and discuss concerns with health board executives, senior staff and senior clinicians.

Appointments can be made by calling 01792 601800 between 9am and 4.30pm Monday to Friday.


"Profound regret" of former ABMU health board chief

The former Chief Executive of Abertawe Bro Morgannwg University Health Board has offered his "profound regret and sincere apologies" following this week's damning report into poor care at Neath Port Talbot and Princess of Wales hospitals.

I was saddened to read the ‘Trusted to Care’ report produced by Professor June Andrews and Mark Butler.

It highlights unacceptable standards of care provided, in particular, to elderly patients. Particularly distressing were the examples of care being given without sensitivity or compassion.

I must offer my own profound regret and sincere apologies. I am sure action will now be taken to ensure rapid, necessary improvement.

– David Sissling

Welsh Govt: spot checks will ensure hospital standards

The Welsh Government insists new hospital spot checks are a 'direct result' of a report into failings in care for elderly people at two hospitals. Plaid Cymru has called the scheme a 'rehash' of an inspection plan which was announced in 2011.

A Welsh Government spokesperson says:

The spot-checks announced by the Health Minister yesterday are a direct result of the Trusted to Care report about Princess of Wales and Neath Port Talbot hospitals. They will be unannounced, cover every district general hospital in Wales and be carried out by a ministerial team of experts set up for this purpose.

They will focus on four very specific areas of care for older patients highlighted by this report – the delivery of medication, hydration, night-time sedation and continence care – and will be overseen by senior experts in these fields who are independent of the Welsh NHS.

In the six months after these ministerial spot-checks, Healthcare Inspectorate Wales will carry out, and report rapidly, on a new a programme of its well-regarded unannounced dignity and essential care inspections.

These spot-checks and the enhanced follow-up inspection regime by HIW will ensure the standards we rightly expect and demand of our health service are being delivered.

– Welsh Government spokesperson

Hospital spot checks 'rehash' earlier scheme says Plaid

Plaid Cymru has accused the Welsh Government of 'rehashing' a scheme from three years ago as part of its response to a critical report into care for elderly patients at two Welsh hospitals.

But Plaid's Health Spokesperson Elin Jones says the previous Health Minister had also announced a system of spot checks in response to a report by the Older Person's Commissioner. The checks began in 2011 but Plaid says petered out a year later.

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