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'Stirrers' flown in to improve reservoir's water quality

Dwr Cymru Welsh Water has used a helicopter to deliver 5m wide 'stirrers' to Llandegfedd reservoir near Cwmbran.

Credit: Dwr Cymru Welsh Water

The £1.5m project will circulate the water to improve its quality. The equipment was made in Australia and assembled on site.

This has been a challenging project which has required a lot of careful planning to ensure it went ahead smoothly. The only thing we couldn’t plan was the weather but luckily that held so the helicopter was able to do the job perfectly.

– Glen Dennes, Dwr Cymru Welsh Water

Water supplies to 'return to normal this morning'

Credit: Welsh Water

Dwr Cymru/Welsh Water says a damaged trunk water main at Cross Keys was repaired over night.

Customers in Abercarn, Cross Keys, Ynysddu and surrounding areas have been affected since the incident on Wednesday.

The main that was damaged is a large, very high pressure water main therefore refilling the network has had to be done carefully as refilling too quickly could have damaged the pipe and caused further bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.

We will continue to tanker water into the network until the levels in the network return to normal.

Supplies should be returning to normal this morning however some customers may experience an intermittent water supply, low water pressure or some slight discoloration until the main is fully recharged. Any discoloration should clear within a short period of time.

We apologies for any inconvenience caused and again thank customers for bearing with us.

– Dwr Cymru/ Welsh Water


Engineers battle to restore water supplies

Credit: Welsh Water

Dwr Cymru/Welsh Water says it's working to restore supplies to communities cut off by a water leak.

It's affecting households and businesses in Abercarn, Cross Keys, Ynysddu and surrounding areas.

The company says its engineers worked throughout the night to fix the problem. It says it's a large, very high pressure water main and a significant amount of water was lost through the damage.

It says it anticipates that water supplies should begin to return during the course of the day however some customers may experience intermittent supplies as work to repair the pipe continues.

It's apologising for the inconvenience.

Dwr Cymru Welsh Water 'delivers £123m investment'

Credit: Rui Vieira/PA Wire

Dwr Cymru Welsh Water has announced its half-year results.

The not-for-profit company says it's delivered £123 million of investment in the six months to September.

It has over 3 million customers across much of Wales, Herefordshire and parts of Deeside.

We have continued to invest significantly in our services in recent months to achieve industry-leading levels of customer satisfaction and trust. With our vision to earn the trust of our customers every day, our only focus is making decisions that always benefit customers and ensure value for money for customers now and for years to come. Our latest investment ensures that we can continue to deliver the most essential of public services whilst we have a real lasting impact on the communities we serve

– Chris Jones, Dwr Cymru Welsh Water Chief Executive

Reservoir warning in the heatwave

With a heat wave approaching and more and more of us looking to enjoy the outdoors, Dwr Cymru Welsh Water is reminding people of the dangers of swimming in reservoirs and open water.

Llyn Cwellyn reservoir, near Rhyd Ddu in north Wales. Credit: PA

Welsh Water owns and maintains more than 80 reservoirs across Wales and although visitors are welcomed to these recreational sites, they should not swim in the reservoirs as it is extremely dangerous and can prove fatal.

It says the tragic deaths of two people at reservoirs in Brecon Beacons reservoirs (Ponsticill and Cantref) over the same weekend in 2013 are a reminder of the dangers presented by swimming in reservoirs.

"While reservoirs might seem like a great place to cool off, they are full of hidden dangers with freezing cold water and strong currents."

– Ian Christie, Director of Water Services
  • Automatic equipment located under the surface of the water, which can sometimes operate without obvious warning
  • Very cold and deep water that can cause even strong swimmers to find themselves in difficulty
  • Most reservoirs are in remote locations, with little or no mobile phone reception, so the chance of rescue is greatly reduced

There were signs everywhere but we ignored them. As a 15 year old, you just think you are invincible and that it wouldn’t happen to me or any of us.

It could have been any one of us, or more than one of us. I want to do all I can to make sure people realise that no matter how beautiful the reservoirs look, the reality is they are very dangerous.

– Lauren Jennings, lost one of her best freinds


Welsh Water: Causing blockages 'can be illegal'

Dwr Cymru Welsh Water's Director of Waste Water says that most of the 2,000 blockages they deal with every month are caused by "everyday items put down the toilet such as wipes, sanitary towels, cotton buds and dental floss as well as fat, oil and grease that people have put down their drains."

Steve Wilson says many people aren’t aware that it is "illegal to throw or empty anything into our network that’s likely to damage a sewer or drain or to interfere with its free flow."

Anyone who has suffered a flood in their home because of a blocked drain or sewer will know the damage and personal upset that is causes.

With the collective support of enough people, we will be able to reduce the blockages, floods and pollution that cause so much distress.

Reducing these blockages will also mean that our not-for-profit company will also be able to invest more in other improvements on behalf of our customers.

– Steve Wilson, Dwr Cymru Welsh Water's Director of Waste Water

Campaign to cut £7m blockage bill

Welsh Water deal with 28,000 blockages a year Credit: Welsh Water Dwr Cymru

Dwr Cymru Welsh Water is urging people to stop flushing solid waste down sinks and drains as part of a new 12 month campaign to reduce sewer blockages.

The company says they deal with 28,000 blockages a year cost them around £7million.

The 'Let’s Stop the Block' campaign will aim to "change customer behaviour when it comes to putting things down the toilet and disposing of fat, oils and grease."

The programme includes visits to schools, shops and restaurants.

Welsh Water say they will target 'black spots' including Rhondda Cynon Taff, Caerphilly and the south Wales coast.

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