The organisation resposible for inspecting care services across Wales has announced a shake up in how it makes sure that frail and vulnerable people get the best care.
It includes a promise that inspectors will spend more time listening to the people who actually use the services.
The Care and Social Services Inspectorate has unveiled the plan as part of its annual report. It comes just weeks after the organisation was heavily criticised by the Ombudsman for how it investigated a complaint from the family of a woman who had dementia.
Our Correspondent Carl Edwards reports
Lisa Madigan has had arthritis since since she was a child. She tells our Health Correspondent Mariclare Carey-Jones about the care she currently receives, and what she thinks about Welsh Government plans to give service users more choice.
Independent care providers in Wales have given their support to the Welsh Government's plans to reform social services.
Care Forum Wales, which represents more than 500 members, said the legislation could "end the post code lottery that has plagued social care services".
The Bill would give people the ability to opt out of receiving care from their local authority, and choose another provider instead.
A consultation on the proposals begins today