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New jobs are 'absolutely vital' for Swansea

Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."

She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.

Virgin job creation 'will boost the local economy'

I am delighted that Virgin Media will be creating 400 jobs across the UK, with 230 being based in South Wales.

As an employer known for its solid performance, Virgin Media is proving that, although these are tough times for businesses, they are still able to grow and build. The state-of-the-art centre, newly refurbished in Swansea in July, along with the additional 230 jobs, will further cement their base in Wales.

The news today will further boost the local economy with the creation of jobs in Swansea.

– David Jones MP, Welsh Secretary

This is really excellent news.

It is so refreshing to see a company making a local investment instead of moving jobs overseas.

– Sian James, MP for Swansea East

Virgin: Jobs created to meet TV and broadband demand

Virgin Media says the jobs are being created 'to help meet consumer demand for next generation television and superfast broadband.' Credit: PA

Paul Buttery, Virgin Media's chief customer and networks officer, said: "In what is a challenging economic time, we’re pleased we are able to invest further and offer more people the prospect of an exciting and rewarding career at the forefront of next generation entertainment and communications."

“By creating hundreds of customer-facing roles we’ll be able to meet the sustained appetite for TiVo, already the leading connected TV platform in the country, and superfast broadband alongside ensuring a great experience for all our existing customers."

It is also recruiting for roles in Birmingham, Manchester and Glasgow.


Virgin Media to create 230 jobs in Swansea

Virgin's Matrix Court centre at Swansea Enterprise Park opened last July.

230 new jobs are being created in Swansea, by entertainment technology company Virgin Media.

They will be trained customer service roles.

The positions will be advertised over the next few weeks, and based at Virgin Media's centre of excellence at Swansea Enterprise Park, where 900 customer service and technical support employees already work.