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Ambulance Service: Display your house number clearly

Credit: ITV News

The Welsh Ambulance Service is appealing for people to display their house name or number prominently to help save lives.

It says in Wales there are still many properties that don’t have door numbers or names, which could mean that time is wasted by blue light services searching for the property in an emergency.

The Trust is urging householders to help reduce response times by ensuring that their properties are clearly and prominently identified, and that there is nothing obstructing them.

We need to get to 999 calls as quickly as possible. Sometimes if a house does not have its name or number clearly displayed there is a delay in us reaching the patient. “It's vital that all properties display their name or number clearly and that it is visible from the road.

Our control rooms have digital mapping systems to find addresses but in a life threatening emergency it's a good idea to send somebody outside to flag the ambulance or response car down. In these cases sometimes seconds save lives.

– Richard Lee, Head of operations

Welsh ambulance non-emergency transport services impacted by power cut

Welsh Ambulance's non-emergency transport services are being affected by a power cut.

The Welsh Ambulance Service has also reported that their ability to receive 999 calls has been affected.

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'Response times must improve with 999 changes'

Changes to the way ambulances in Wales respond to 999 calls will only be effective if response times are improved, the shadow health minister has said.

From October this year, most ambulance time targets will be scrapped, apart from immediately life-threatening conditions.

The Welsh Government made the announcement today saying patients will instead receive "a bespoke clinical response based on their health needs", following a review.

Figures out today show by the end of June this year, 61.4% of emergency responses to immediately life-threatening calls arrived at the scene within eight minutes - the target is 65%.

These changes will only be effective if they lead to improved ambulance response times.

“That’s what communities and hard-pressed staff deserve and that’s what Labour ministers must now deliver with the new model.

“Wales has amongst the worst response times in Britain and the most urgent target has now been missed for 20 consecutive months.

“In an immediately life-threatening situation, the length of time waiting for an ambulance can make the difference between life and death.

“It is Labour’s mismanagement of our NHS that’s led to this shameful failure in performance and only a change at the top will put that right.”

– Darren Millar AM, Welsh Conservative Shadow Minister for Health

The Ambulance Service says its confident the changes result in better response times and benefit patients.

Ambulance response times - 'worst on record'

Only 42.6% of ambulances in Wales got to the most life threatening calls within 8 mins according to Welsh Government figures published today. The target is for 65% of them do to so. The figures for November were 51%.

Credit: PA

In certain parts of Wales the response figures were even worse:

  • Torfaen - 28.3%
  • Rhondda Cynon Taff - 29.9%

Half of Welsh local authorities performed below the 42.6% average figure. The best performing area, Conwy was still below the national target of 65%.

The chief executive of the service Tracy Myhill says "We completely appreciate that this presents an unacceptable level of service delivery across the whole health and social care system."

The Welsh Conservatives called the figures "the worst on record".

More evidence of a bleak mid-winter for the Welsh NHS, these are truly horrific figures – the worst on record – which must set alarm bells ringing for Labour Ministers who have inflicted record-breaking cuts on the Welsh NHS.

– Darren Millar AM, Shadow Minister for Health

£11m funding boost for ambulance service

The ambulance service is to receive a cash injection of £11m, the Welsh Government has announced.

The organisation which commissions emergency ambulances will receive £8m of extra funding this financial year.

The money will also help purchase 17 new emergency ambulances at a cost of £3m to add to the 243 fleet in Wales.

It's come from the £40m of 'winter pressures' money given to the NHS earlier this month.

The new chief ambulance services commissioner for Wales Stephen Harrhy said the money will not only help improve response times but help 'deliver an improved clinical service'.

"Improving the performance of the emergency ambulance service is a priority for the Welsh Government. This multi-million pound investment is proof of that commitment.

"It will increase the number of frontline emergency ambulances available across Wales. The Emergency Ambulance Services Committee has also invested £7.5m to allow the ambulance service to employ 120 additional paramedics."

– Prof Mark Drakeford, Health Minister

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'Significant pressure' on emergency care systems

Emergency care systems in Wales are under 'significant pressure' Credit: PA

Last month, 14,067 calls to the Welsh Ambulance Service were assessed and categorised as serious and immediately life-threatening.

The service took 36,101 calls during August, up by 494 calls from the same period last year but down by 1,971 calls from the previous month.

In response to today's figures on ambulance times, the service said they're working hard to reach patients within the target times set by the Welsh Government.

Since April the Trust has recruited 79 extra staff into its workforce across Wales.

Resolving handover delays remains our top priority and we are working with all Local Health Boards in Wales to minimise these where possible. Over the summer months we have increased our use of HALOs (Hospital Ambulance Liaison Officers), clinicians and non-clinicians employed by the Trust to ensure individual handover delays are escalated to senior managers at all affected hospitals and that plans are in place to ensure delays are minimised.

The emergency healthcare system across Wales is under significant pressure and demand for our service remains very high. We recognise that on occasion we fall short of the eight-minute target but are working as hard as we possibly can to get to patients as quickly as possible.

– Mike Collins, Director of Service Delivery at the Welsh Ambulance Service
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