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Ambulance responses 'too slow'

The Welsh Ambulance Service has apologised to families after two incidents of ambulances failing to arrive to emergency calls on time.

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Nearby ambulances were available

The Ombudsman found that ambulances from nearby divisions weren't sent Credit: ITV News Wales

Complaints made by two families about the time it took for ambulances to attend 999 calls have been upheld by the Public Services Ombudman for Wales, Peter Tyndall. He found that that ambulances from outside the NHS boundaries were available to attend both incidents, but weren't deployed.

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