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Ombudsman criticises hospital

The Public Services Ombudsman finds against Hywel Dda Health Board and recommends damages for family of man who accused a hospital of not monitoring his blood sugar levels, leading to his death.

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Health board responds to Ombudsman's report

Hywel Dda Health Board has responded to the findings set out in a report by the Public Services Ombudsman following a complaint from a woman regarding the treatment her late father received at Aberystwyth's Bronglais Hospital in December 2008.

The care offered to this patient fell below the standards expected and I would therefore like to apologise to the family again on behalf of the Health Board. We fully accept the findings of the report and have undertaken immediate action to avoid such a situation from happening again.

Since 2008, when this incident occurred, we have put in place numerous measures, including extra training for nurses in diabetes care and a review of the blood monitoring equipment.

We are committed to on-going improvements, specifically for the growing number of patients living with chronic conditions.

– Caroline Oakley, Director of Nursing and Midwifery

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