Some Welsh police forces are unable to identify vulnerable people most at risk of harm from anti social behaviour, according to a report from Her Majesty's Inspectorate of Constabulary.
Dru Sharpling, HM Chief Inspector for the Wales & Western region, said the problems are similar among many forces in the UK.
"Work needs to be done to protect the vulnerable, and those victims who plucked up courage and called the police force for the first time" she says.
"When they make those calls, the people dealing with them need to perhaps be a little more intrusive about what's gone on, and why it's gone on - checking for people's vulnerability, trying to get a better understanding of the context in which anti-social behaviour is taking place".
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