We reiterate our sincerest sympathies to Mrs Y’s family following her death in May 2010, and apologise for the distress caused as a result of the failings identified within the report.
We accept the Public Services Ombudsman’s findings in respect of this case and work is ongoing within the health board to address the report’s recommendations.
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Calls graded as 'amber' have no target response time. Now a planned review of the category is underway.
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Much of Wales again enjoying a fabulous day with warm sunshine! A little cooler in the west where the mist and low cloud will linger!