The Chief Executive of Aneurin Bevan Health Board says the organisation is "committed" to following the Ombudsman's recommendations on improving care in its care homes.
Dr Andrew Goodall says he has met the Ombudsman to discuss the complaint made by 'Ms A'.
Aneurin Bevan Health Board accepts the findings of the Ombudsman and would wish to offer its sincere apologies to the family for the failings identified within the report.
The Health Board is aware that some of the matters in the report relate to a period up to and including October 2009, prior to the establishment of Aneurin Bevan Health Board.
Soon after its establishment, the Health Board recognised the issues covered in the report and has responded to these through changes to our Policies and Procedures and our general approach as an organisation.
More top news
Former Cardiff Blues captain Andries Pretorius has been forced to retire from the sport after being diagnosed with a muscle disorder.
As the Met Office issues a cold weather warning, spare a thought for the chimps struggling to keep warm at this Ape and Monkey Sanctuary.
Care workers in the Rhondda who were made redundant say they could lose their homes as redundancy money has still not been paid.