– Care and Social Services Inspectorate Wales
This is a tragic case which highlights the complexity of care for people with dementia and physical care needs and underlines the importance of advance care planning.
CSSIW would like to extend our sincere apologies to Ms A and her family.
We believe there is much to learn from this report and we fully accept its recommendations, many of which have, or are in the process of being addressed. CSSIW implemented new procedures for inspection, enforcement and handling complaints in April 2012 which strengthen the arrangements for assuring the quality of care provided.
The Public Services Ombudsman has warned that there could be many more examples of older people getting poor treatment in nursing homes, unless there's an improvement in the way care levels are monitored.