Ombudsman criticises dementia patient's care

The Public Services Ombudsman has criticised the Aneurin Bevan Health Board and watchdog Care and Social Services Inspectorate Wales over the treatment of an elderly woman with Vascular Dementia who died in January 2010.

The Ombudsman was responding to a complaint from the woman's daughter, 'Ms A', over the standard of care provided at a specialist care home contracted by Aneurin Bevan Health Board.

In his report, published today, the ombudsman raised concerns over:

  • the effect on the patient's care and dignity as her care plan was ignored including nutritional, hygiene and safety needs.
  • a lack of additional risk assessments after the patient sustained a number of injuries while at the home.
  • the patient's wish to die at the care home was not acted upon.

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Nursing home care warnings

The Public Services Ombudsman has warned that there could be many more examples of older people getting poor treatment in nursing homes, unless there's an improvement in the way care levels are monitored.