The organisation resposible for inspecting care services across Wales has announced a shake up in how it makes sure that frail and vulnerable people get the best care.
It includes a promise that inspectors will spend more time listening to the people who actually use the services.
The Care and Social Services Inspectorate has unveiled the plan as part of its annual report. It comes just weeks after the organisation was heavily criticised by the Ombudsman for how it investigated a complaint from the family of a woman who had dementia.
Our Correspondent Carl Edwards reports