Cynon Valley MP Ann Clwyd says her appointment by the Prime Minister to advise on the way patients' complaints are handled by the NHS in England is a welcome opportunity to make sure the concerns of patients, families and whistleblowers are acted on.
David Cameron asked her to take on the role as part of his response to of a damning review into failings at the Mid Staffordshire NHS Foundation Trust and because [she'd spoken of her concerns over her dying husband's treatment in hospital. Today she said:
I welcome the opportunity to play an active role to help find a solution to one of the long list of problems we now have with healthcare in so many of our hospitals. I am determined that the result of this review will be a system that ensures that any complaint that patients or whistleblowers make will be listened to, and acted upon. As the Patient’s Association said yesterday, every complaint is a chance to improve services, and to ensure mistakes are not repeated.
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