Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
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A cold and windy day across Wales with sunny spells and showers of rain, sleet and snow
An inquest is to be held into the deaths of four family members who died when their car was involved in a crash near Aberystwyth in June.
Cold and windy with sunny spells and showers of rain and snow.