Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
More top news
The daughter of former Ospreys player Jerry Collins has been pictured recovering in hospital in France after a fatal crash last month.
A host of celebrities including Welsh football star Gareth Bale are teaming up to take part in the 2015 Celebrity Golf tournament.
Well a fabulous day today has ended on a spectacularly soggy note for some! Heavy rain, hail and thunder will work northwards overnight!