New jobs are 'absolutely vital' for Swansea
Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
More top news
'Mid-air drama' for royal couple ahead of Hay Festival
The two arrived late after their helicopter was forced to make an emergency landing minutes after taking off from central London.
Tata Steel results 'will concern UK staff', unions say
The company's figures reveal losses of £840m after wiping £1 billion off the value of its European arm, which employs workers in Wales.
'This Boy' - Alan Johnson's memoirs of childhood
Alan Johnson talks to Lynn Courtney about how he rose from the slums of the 1950s to one of the highest political offices in the land.