Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
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Wales head coach Rob Howley admitted his side's performance 'simply wasn't good enough' against Scotland this afternoon.
It will be cloudy with outbreaks of rain at first, but most of the rain will clear by morning.
Despite leading at half time, Howley's men failed to score in the second half with Scotland racking up 20 points to seal the win.