Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
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A cloudy night for most of us, with patchy rain, drizzle and mist at times, largely confined to the south overnight.
The second nominee is Suzanne Edwards from Merthyr Tydfil, whose fundraising idea helped a little girl with cancer get treatment.
A pathologist has said that 18-month old Elsie Scully-Hicks died from bleeding on the brain caused by a blunt head injury.