Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
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A collection of thousands of Welsh newspapers have been moved to a new storage facility, along with millions of British editions.
ITV Wales' current affairs programme made for S4C have been presented with an award for coverage of the transgender community in Wales.
A dry and bright afternoon ahead becoming increasingly sunny through the day, but temperatures staying low. Max temp 5 deg C