Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."
She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.
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Wales was certainly basking in Autumn glory over the weekend, and many of you were out snapping some stunning scenes! Here's a selection!
Cared for by the National Trust, they've lived at Dinefwr Park in Llandeilo for centuries.
For the past nine years, Eryri Walking Club has provided guided walks for people with sight problems, so they too can enjoy the outdoors.