New jobs are 'absolutely vital' for Swansea

Sandra Busby from the Welsh Contact Centre Forum said that "even throughout the recession, this [call centre] industry has continued to grow."

She said that part of the reason for Welsh strength for call centres is communication issues experienced by customers calling overseas, and says that the new jobs are "absolutely vital" for Swansea and its economy.

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230 new Virgin jobs in Swansea

Virgin Media has announced it's creating 230 more jobs in Swansea, among 400 being created across the UK. The company says they are 'customer-facing' roles, to meet consumer demands for next generation television and superfast broadband.