"The initial reaction was that it was a joke" says Carol Lisk.
"I checked the numbers and told [Tommy] to phone our son"
"It's unreal... I just can't take it in. It doesn't happen to people like us!"
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A damning Wales Audit report points to financial pressures and short-term thinking for delayed non-emergency operations.
Welsh education watchdog Estyn says progress is being made in the education system here, but there are still significant challenges.
A band of rain pushing southeast Wednesday introducing increasingly cold conditions through Thursday and Friday