"The initial reaction was that it was a joke" says Carol Lisk.
"I checked the numbers and told [Tommy] to phone our son"
"It's unreal... I just can't take it in. It doesn't happen to people like us!"
More top news
In the second of our special series Welsh education: Making the grade? we visited Bishop Hedley High in Merthyr Tydfil.
More wintry showers will continue overnight and a yellow warning of ice has been issued for central and eastern parts.
Swansea Dry Dock says it's missed out on a number of contracts to dismantle warships because they've gone elsewhere.