"The initial reaction was that it was a joke" says Carol Lisk.
"I checked the numbers and told [Tommy] to phone our son"
"It's unreal... I just can't take it in. It doesn't happen to people like us!"
More top news
Fine and warm across much of Wales this evening, though cloudier with spots of rain across Anglesey and Gwynedd.
The British Council in Wales says poor language skills are costing the economy millions of pounds a year.
The family of a Swansea man killed when a power station collapsed say they re-live the day he died every day.