Clampdown on nuisance callers

OFCOM says silent and abandoned calls are one of their most complained about subjects. The findings form part of a five-point action plan launched at the start of the year in efforts to resolve the problem.

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Two nuisance calls received per week, study finds

People experiencing nuisance calls get an average of two every week, according to research from the communications industries regulator Ofcom.

Nuisance calls include unwanted sales calls, where a call centre worker is on the other end of the line, recorded messages, or silent calls, where there is nobody there when you pick up.

Ofcom's research found:

  • 82 percent of people received at least one unwanted call over a four-week period
  • Among these consumers, they received an average of two nuisance calls per week
  • More than half of identifiable unwanted recorded sales calls were from Payment Protection Insurance (PPI) claims companies
  • 86 percent of nuisance calls were considered 'annoying', 7 percent 'worrying', and 3 percent 'distressing'

853 people around the UK with home landline phones were spoken to for the study.

It asked consumers to keep a diary to record all unwanted calls.

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