Fresh evidence has been revealed of the shocking scale of scams and unwanted doorstep calls that are being targeted at families across Wales.
Trading Standards received 1,600 reports of mail, phone and internet scams in just a year.
There were also at least a thousand unwanted doorstep calls - many of then targeting older people.
Megan Boot reports
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An investigation found patients were sworn at by staff, left in soiled beds and restrained with furniture.
A cool and breezy afternoon with a risk of showers along the North Wales coast. Rain expected to reach northwestern parts this evening.
Here are some of the key recommendations from the report into the care of patients on the Ablett Unit at Glan Clwyd Hospital.