1. Wales

Welsh Govt on Francis report

The Welsh Government spells out hospital staff can do more to make sure that no patient is neglected and everyone is treated with dignity, compassion and respect.

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Compassionate care is the responsibility of all says minister

Health minister Mark Drakeford will ask AMs later today to back the Welsh Government's response to the Francis report.

‘Delivering Safe Care, Compassionate Care’ follows the report by the Francis Inquiry, which made a number of recommendations for the NHS in England, after failures in standards of care at the Mid Staffordshire NHS Foundation Trust.

Day in, day out, the experience of the vast majority of people coming into contact with the NHS in Wales is of care which is dignified and respectful. I want to see a culture of conversation in the health service, where people feel able to voice concerns about care and know they are being heard. Of course, when things don’t happen as they should, we must listen, learn and take action.

Safe, compassionate care is the responsibility of everyone in the health service, from cleaner to Chief Executive. We know that NHS staff in Wales are highly motivated and committed, and we must ensure we have a health service which allows them to get on with their job of providing excellent care.The Francis Inquiry, although undertaken in response to failures outside Wales, offers us the opportunity to look at our health service with a critical eye and ensure we are in the best shape to deliver the safe, compassionate care patients deserve.

– Health Minister Mark Drakeford AM

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