The quality of urgent care services - like accident and emergency departments - is deteriorating in Wales, according to a report by the Auditor General for Wales.
The findings do point to recent improvements but highlight people's confusion about which services to access, the worsening problems of overcrowded A&Es and backed up ambulances waiting to unload patients, and a continuing doctor recruitment problem.
Sarah Hibbard reports.
More top news
Kiara's father, Jet Moore, says his daughter's funeral should be a 'party for her happy life' with a 'bright and beautiful' dress code.
For much of Wales it's a fine end to the week, with some decent spells of sunshine. But there's rain on the way later!
The work of one of Wales’ centres of excellence for cancer treatment is the subject of a new series starting next Friday on ITV Wales.