A north Wales health board says the treatment given to Carl Nolan, who died of liver disease at the age of 30, was not up to scratch:
We have received the Ombudsman's report and accept its findings in full. The health board recognises that some of the care given was below the standard that should have been provided to the patient and family.
We fully accept the recommendations in the report and have taken action to address each one made. We are reviewing our appointment system and process, and gastroenterology care pathways to provide an improved and more robust safe service for patients.
– Angela Hopkins, Betsi Cadwaladr University Health Board
We are also making sure that safeguard measures are implemented to improve our standards of engagement with patients while they are treated by the health service in North Wales.