Health Minister Mark Drakeford has ordered an independent inquiry into one of the biggest health boards in Wales.
The Minister has acted after the death of grandmother Lilian Williams.
Abertawe Bro Morgannwg had apologised for what her family say was appalling care and the fact that the promise of a high level investigation into it in 2010 never happened.
Tonight ITV News can reveal new information which her family says goes to the top of the Welsh NHS.
Our Health Reporter Rob Osborne reports.
More top news
Snacks, takeaways and even alcohol continue to fuel an obesity crisis among pets in Wales, according to a leading veterinary charity.
Wales could soon become the first part of Europe with a legal duty to have sufficient nurse staffing levels on hospital wards.
A fascination with birds of prey has been a life changer for a GP from Hampshire who moved to be closer to ospreys at a Welsh reserve.