Health Minister Mark Drakeford has ordered an independent inquiry into one of the biggest health boards in Wales.
The Minister has acted after the death of grandmother Lilian Williams.
Abertawe Bro Morgannwg had apologised for what her family say was appalling care and the fact that the promise of a high level investigation into it in 2010 never happened.
Tonight ITV News can reveal new information which her family says goes to the top of the Welsh NHS.
Our Health Reporter Rob Osborne reports.
More top news
In this today's Newsweek Wales, Carl talks about cancer survival rates in Wales and the search for volunteers to train guide dog puppies.
It'll be brighter today with some lingering blustery showers. This evening it'll be colder under clear skies, with isolated showers.
Gareth Bale put any domestic troubles behind him as he starred in Wales' emphatic 3-0 win over Israel in Haifa.