Cardiff and Vale University Health Board’s Executive Director of Nursing, Ruth Walker, offered the Board’s unreserved apologies to Emily Wheatley for misdiagnosing her pregnancy. The Board has accepted the Ombudsman’s recommendations and assures the public it has now updated it's protocols.
"We do not underestimate the distress we have caused and are genuinely sorry that it has taken an Ombudsman’s report for her to receive the answers she deserved. What happened is absolutely unacceptable"
“While we now have protocols in place within the Obstetrics and Gynaecology directorate that comply with best practice, we have decided to go beyond the Ombudsman’s recommendations and undertake a review of the way we care for women in the early stages of pregnancy. "
The Health Board understands there may be current or former patients who have concerns about their experience of early pregnancy scans whilst in their care. They've opened a helpline to support anyone who wants to talk through issues relating to their care. The UHB helpline number is 0800 952 0244