Betsi Cadwaladr University Health Board says it's "very sorry" that Haydn Valentine had to wait five hours to be seen at A&E.
This is not the way we expect children to be cared for in the emergency department and we are looking into the concerns raised by Mr Valentine.
All patients are thoroughly assessed after they have arrived in the department. Those needing immediate urgent care are given priority, which at busy times may delay treatment for others.
The spokesperson added that they've encouraged Haydn's father to contact them directly.
Our staff work hard to ensure that patients get the care they need, and at busy times they may have to concentrate on treating seriously ill patients in other areas of the emergency department.
Medical staff were on duty in the department throughout last Tuesday, and were making sure that they continually prioritised patients according to their clinical need.
More top news
The seals have been released after being cared for by staff from the Welsh Mountain Zoo in Colwyn Bay.
Hundreds of protesters from Pembrokeshire have been demonstrating at the Senedd against changes to maternity services at Withybush hospital.
We visit the Energy Centre at Coleg Menai, where they are trying to prepare young people for jobs on Anglesey's Energy Island.