Commuters travelling into Bristol have been named as the third most miserable rail commuters in an index published by Campaign for Better Transport today.
The transport charity looked at how train services in 11 cities perform on affordability, overcrowding and punctuality. Unlike existing passenger satisfaction surveys, which are based on individual train companies, the Happiest Commuter Index shows how the different attributes that make up satisfaction with train services affect overall happiness for commuters in specific cities.
The charity found that commuters travelling into Cardiff should be the happiest thanks to more affordable fares and less overcrowding, whilst Manchester's commuters are likely to be miserable due to higher fares relative to wages. Bristol commuters are also likely to be unhappy, scoring low for affordability and reporting the worst punctuality of all the cities. The index supports the case being made by city leaders in Bristol for them to have more control over local rail services.
The cities in full from the happiest commuters down to the least happy are:
The index has been published to coincide with the final week of the fares review public consultation.
The Government has already indicated it is considering things like discount fares for part-time workers, more smart and integrated ticketing and super-peak tickets to reduce demand on the busiest services.
Campaign for Better Transport is urging passengers to have their say on the future of fares before the review closes on Thursday 28 June. To take part in the Fares Review visit the Campaign for Better Transport website.
Vinita Nawathe, who is a director of passenger group, TravelWatch SouthWest, explains why rail commuters in the West might be miserable:
First Great Western's Dan Panes says they are surprised at the results:
We asked rail commuters at Bristol Temple Meads this morning if they agreed with the results of the survey: