A man from Bristol has been given £300 by NatWest Bank after a glitch at one of their ATM's in Somerset left him without the money to buy Christmas presents for his children.
Mark Ashdown tried to withdraw money from the cash machine outside the bank's branch in Ilminster when it got stuck, and taken back in, leaving him out of pocket.
After the incident Mr Ashdown, who lives in Brislington, said: "I was hoping to get the little boy a computer. And the little girl wanted a dolly's pushchair. They should have been seeing Father Christmas, obviously they can't now."
The father of two met with bank managers this afternoon who worked to rectify the problem.
Laura Makin-Isherwood reports.