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Full report: Black Friday fever hits the West

There have been chaotic scenes across the region today as shoppers tried to snap up bargains on what retailers have called 'Black Friday'.

Police were called to some stores in Bristol and Wiltshire as customers fought over discounted TVs and other goods.

Here is Tim Walsh's full report, featuring exclusive footage:

Black Friday "madness" in Bristol

Shoppers are out in search of a deal today as many major retailers cut prices on what's called "Black Friday".

There have been queues since early on - and scuffles at a number of stores.

Patrick Rose filmed this video. He told us that people were grabbing flat-screen TVs without even knowing the price!

And thanks to Mo Sharif for this video. Mo got caught up in the chaos after only popping in for a few groceries!

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  1. National

Magical Journey Christmas attraction to reopen today

Laurence Llewelyn-Bowen with elves at The Magical Journey. Credit: BPM Media

A Christmas attraction backed by celebrity interior designer Laurence Llewelyn-Bowen is due to reopen today after being swamped with complaints.

The Magical Journey at the Belfry Hotel in Sutton Coldfield, Birmingham, shut down after just one day following gripes it was unfinished, had "rubbish presents" and "chav elves".

Ticket prices of £22.50 for a 90-minute visit were also criticised with many branding the "winter spectacle" a "rip-off".

After three days of improvements Llewelyn-Bowen, who stressed he had nothing to do with the production or management of the event, said he hoped the experience was now "much closer to his original ravishing vision".

But despite reopening to the public, organisers have barred the press from attending.

A spokesman said: "We feel that introducing camera crews, reporters and journalists is only going to take away from the experience and possibly even create anxiety for our visitors."

They added they "just want to concentrate on making Christmas as magical as we can for the people who have chosen to join us for The Magical Journey".

  1. Central

"I can't apologise enough" says Magical Journey boss

The organiser of The Belfry's Magical Journey Christmas experience has apologised to visitors for closing after it was "hammered by the weather'.

Paul Dolan, organiser of The Magical Journey experience, said that work was underway to get all the issues fixed by Wednesday.

We were hammered with four weeks of horrendous rain which really affected the site and slowed us down.

We were very far behind but I didn't want to disappoint children.

We thought there was enough there that people wouldn't see the small details that weren't there but there were too many small details and it built up.

We shouldn't have opened yesterday. I can't apologise enough.

What we want this to be is a perfect experience.

– Paul Dolan, Magical Journey organiser

This morning organisers posted a message on the Magical Journey Facebook site saying it was 'closed for improvements'.

The attraction - designed by TV presenter Laurence Llewelyn-Bowen - was immediately slammed on social media with hundreds of complaints from disappointed customers.

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  1. Central

Furious parents attack Magical Journey on Facebook as kids' Christmas experience is cancelled

Angry parents have taken to Facebook in their droves to complain about the eleventh hour cancellation of Laurence Llewelyn-Bowen's Christmas show.

Many parents had already set off for The Belfry Golf Club's Magical Journey with their children before they discovered the news it had been temporarily closed after complaints about safety and quality.

One frustrated parent, Leah Gulliver, said: "We are on the road to this now! I have kids crying in the back. I want a full refund now."

The Magial Journey had been billed as ‘the most amazing Christmas experience that planet Earth has ever seen’.

Organisers say they took the decision to close for three full days based on customer feedback so they "could implement changes and improvements to the experience".

Since the announcement was made on Facebook at 9.30am Sunday morning parents have swamped the page with compaints and concerns.

Laurence Llewelyn-Bowen with elves at The Magical Journey Credit: BPM Media (Midlands)

My partner has booked his final day's holiday for tomorrow especially to experience this visit. Now it's too late to change his leave. Feeling very disappointed.

– Jacqui Evans on Facebook

I want my £220 refunded.

You did not deliver what you advertised and have ripped people off, that is the issu,e and some of your staff are damn right rude and clearly do not care.

Magical experience what a joke and it didn’t even last the allocated time of 80/90 Minutes either.

– Natalie Craig on Facebook

However some parents have backed the organisers saying it was the right decision to make.

Best decision made. Well done for taking everyone's comments on board and refunding those who have already been and have left disappointed. We are looking forward to our Magical Journey.

– Steph Clarke on Facebook
  1. Central

Christmas experience temporarily closed after complaints

The experience was created by Laurence Llewelyn-Bowen Credit: BPM Media (Midlands)

A Christmas experience created by Laurence Llewelyn-Bowen has been temporarily closed after hundreds of complaints from visitors.

Unhappy families who paid £22.50 per ticket took to social media to complain about The Magical Journey attraction, at the Belfry golf club, in Wishaw, Warwickshire.

Some claimed the experience was "far from magical", expressing their disappointment at the waiting time to see Santa and the toys handed out to children.

Following the complaints organisers have temporarily closed the attraction until Wednesday “for improvements” and offered refunds to people who have already visited and those who were due to go along on Sunday, Monday, and Tuesday.

The Magical Journey attraction in Warwickshire Credit: BPM Media (Midlands)

“Based on customer feedback we have taken the decision to take three full days closure today (23/11/14), tomorrow (24/11/14) and Tuesday (25/11/14) in order that we can implement changes and improvements to the experience.

Our customers are our priority for safety and a magical experience and we sincerely apologise for any inconvenience this may cause.

It is important that we deliver the high quality experience you are expecting and hope to reopen with improvements and changes having been made.

We have also had difficulty with torrential rain on site affecting the lighting and sound, we have people working to repair this damage.

All customers affected by these closures have been emailed and will be offered either a refund or a new date, based on their preference."

– Organisers post on Facebook

Christmas money worries for 1 in 4

More than a quarter of people in our region are worried about how they will afford Christmas this year, according to a new survey.

The Money Advice Service says almost a third of us will turn to credit cards to help fund our celebrations, while 1 in 25 will take out a payday loan.

It is urging shoppers to plan their festive spending carefully, including making a budget, comparing online and high street shops and looking for special offers.

Christmas shoppers should spend wisely Credit: Barry Batchelor/PA Archive/Press Association Images

Bristol woman wins insurance battle over Thai assault

Megan Ogden was assaulted on the first night of her holiday in Thailand Credit: ITV News

A holidaymaker from Bristol who was hospitalised after being assaulted in Thailand has won an eight-month battle with her insurance company, which initially refused to meet her claim.

Nat West told Megan Ogden she could have carried on with her holiday, despite needing dental treatment and stitches.

Megan and two friends were attacked in their hotel room on the first night of a three-week trip to the Far East. The attacker was never caught.

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