Vodafone users express anger

Mobile phone users in a Wiltshire town are demanding a refund after months of poor reception.

Live updates

Angry Vodafone customers demand refund

Mobile phone users in a Wiltshire town are demanding a refund after months of poor reception. Vodafone customers in Marlborough say businesses have been affected and they're not getting the service they pay for.

The company admits there's a problem and is updating the town's mast. Our Wiltshire reporter Robert Murphy has the story.

Vodafone say they are addressing the problem

The local mast in Marlborough is up and running and taking calls but we have a problem with congestion due to a significant uptake in internet-enabled phones locally. A mast can only take a limited number of calls or carry a certain amount of data at any one time so customers might find the service unavailable on occasion especially in peak hours.

We know how frustrating this is, and it’s in everyone’s interest – ours too – to make sure our customers can make full use of the network.

– Vodafone spokeswoman

They added:

We’ve already carried out a good deal of engineering work to increase capacity and we’ve seen some improvements.

This morning we have introduced 3G capability to the mast and we are currently monitoring performance. At the same time, we are still reviewing all other options for enhancing the service locally.

– Vodafone spokeswoman

Advertisement

Back to top