A partially blind woman from Bristol says she was thrown out of a Subway restaurant in the city because staff objected to her guide dog. Clare Matthews says she was in tears when she was ordered to leave. The company is now investigating the incident.
Subway has issued a statement after a complaint from partially blind customer Clare Matthews. She says she and her guide dog were thrown out of a store in Bristol because of its "no dogs" policy.
We want to reassure our customers that working guide dogs are always allowed in SUBWAY® stores, even though we don't allow other pets in stores. All SUBWAY® stores are independently owned and operated by franchisees. We are aware of an incident at the Broadwalk store and are investigating the case at this particular franchise.
A partially blind woman from Bristol says she was thrown out of a Subway restaurant in the city for having her guide dog with her. Clare Matthews says she tried to explain but eventually left the store in tears.