Guide dog "thrown out" of Subway

A partially blind woman says she and her guide dog were thrown out of a Subway restaurant in Bristol because of its "no dogs" policy

Full statement from Subway about guide dog policy

Subway has issued a statement after a complaint from partially blind customer Clare Matthews. She says she and her guide dog were thrown out of a store in Bristol because of its "no dogs" policy.

We want to reassure our customers that working guide dogs are always allowed in SUBWAY® stores, even though we don't allow other pets in stores. All SUBWAY® stores are independently owned and operated by franchisees. We are aware of an incident at the Broadwalk store and are investigating the case at this particular franchise.

– Subway spokesperson

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Blind woman and guide dog "thrown out" of Subway

Clare Matthews says she and her guide dog were thrown out of Subway in Knowle Credit: ITV News West Country

A partially blind woman from Bristol says she was thrown out of a Subway restaurant in the city for having her guide dog with her.

Clare Matthews says she sat down to eat at the store in the Broadwalk shopping centre when she was ordered to leave because there was a 'no dogs policy'.

Subway says working guide dogs are always allowed in its stores. It is retraining staff at this particular franchise to ensure it does not happen again.