Stonehenge visitor centre complaints

Stonehenge's new visitor centre which opened last month, has had a few teething problems. People have complained about overcrowding and delays for the transport to the stones.

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Stonehenge: "majority of feedback positive"

Managers at Stonehenge's new visitor centre say feedback has been "overwhelmingly positive", though they admit there have been "some issues."

The statement comes after the centre received a number of complaints about overcrowding and delays in the transport to the stones.

There has been huge interest in Stonehenge since the new visitor centre opened towards the end of December. On one day alone we welcomed 5000 visitors which is along the same levels as during our peak summer season.

This is a brand new operation, on a completely different scale to the old visitor centre, and naturally during these early days, there have been some issues. But we are solving them, we have increased our shuttle service taking people to the stones and from 1 February, our timed ticketing system will swing into place.

The majority of feedback has been overwhelmingly positive, visitors have been fascinated by our new exhibition and love the sense that the stones are now reconnected with the wider landscape. We appreciate all the feedback we've received and we would ask people to be patient while we iron out the few remaining issues.

– Kate Davies, Stonehenge's General Manager

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Stonehenge Visitor Centre criticised

Stonehenge's new visitor centre has teething problems Credit: ITV News West Country

Stonehenge's new visitor centre, which opened last month, has had a few teething problems. People have complained about overcrowding and delays for the transport to the stones.

Staff agree there have been problems but the shuttle service has been increased and a timed ticket system will be introduced next month.

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