A 15 year old girl from Westbury has been arrested after more than 30 hoax calls were made to Wiltshire Police. Most of the calls contained abusive and threatening language towards to control room operators.
During that time, a genuine emergency call was taken from a woman with only a few seconds to tell Wiltshire Police her address as she was at serious risk of harm.
Police say that if that the call handler had been delayed in answering that call, there could have been tragic consequences.
Wiltshire Police answer around 250 999 calls each day but only a handful of these relate to a genuine emergency.
The time wasted on dealing with hoax calls can mean the difference between life and death for people genuinely trying to contact us.
People should only dial 999 when they require the police on an urgent basis, where there is risk to life or property or where the offenders are still at or nearby the scene of a crime.
If people misuse the system or make hoax 999 calls then they are preventing the police from responding to real life emergency calls, which will mean that we can’t assist those people who most need our help.
– Operational Policing Superintendent Gavin Williams